Terms of Service

The Short Version

A Bracket is your homepage, reskinned three ways. You pay AUD 499 (inclusive of GST) upfront. You fill in a Brief. Within five (5) Working Days of our start date, three Directions will be delivered to your Dashboard. You pick one, and we finalise and deliver it within two (2) Working Days. One round of small changes is included.

If we read your Brief and decide a reskin isn’t suitable for your site, we will refund you in full. If you cancel before the Directions are in your Dashboard, we will refund you in full. Once the Directions are uploaded, the core work is complete, and there are no refunds for change of mind. Nothing in this summary or these Terms limits your rights under the Australian Consumer Law.

1. Who We Are & Application of Terms

Bracket is a service provided by Mizar Australia Pty Ltd. These Terms of Service (“Terms”) form a binding legal agreement between us and the business whose homepage is being reskinned (the “Client”, “you”, “your”). They cover the provision of a Bracket, requested Small Changes, Installations, and any auxiliary Quotes or Hosting services.

Orders are placed by a single authorised individual (the “Contact”). We will take instructions exclusively from the Contact and rely on their Dashboard selections as authorised by the Client. The Terms applicable to your order are those published on the date your payment is processed.

2. Definitions

• Homepage: The front page of your website. If we install a Bracket, this includes the “Chrome” (the global header, navigation, and footer).
• Content: Everything on your Homepage owned by you (copy, images, pricing, legal text, logos, form fields, and routing). It also includes your brand colours and typography, provided you supply brand guidelines or specify them in the Brief as immutable.
• Presentation: The layout and aesthetic of the Content (spacing, typography sizing, element ordering, the hero section, and button styling/labels).
• Direction: One of the three complete design variations (A, B, and C) of your Homepage.
• Dashboard: The secure, private URL provided to the Contact to manage the order.
• Working Day: Monday to Friday in Melbourne, Victoria, excluding gazetted Victorian public holidays.

3. The Bracket Service

A Bracket updates the Presentation of your Homepage while preserving your Content.

• What we do: We design three distinct Directions (varying layouts, typography, and page structures—not merely colour swaps).
• What we don’t do: We do not rewrite your copy, swap your imagery, or remove elements unless specifically requested in your Brief. The only textual change we make is to the label of your main Call-to-Action button, which will be highlighted in the Dashboard.
• Our Process: Every Direction is custom-made based on your brand and Brief. We do not duplicate third-party websites. We utilise industry-standard design tools, which may include generative AI. Every Direction is reviewed and curated by a human prior to Dashboard delivery.
• Format: For WordPress or Shopify, the Bracket includes the new Chrome globally; however, your sub-pages retain their original layouts. If delivered purely as files, the Bracket applies solely to the Homepage.

4. Orders & Payment

A Bracket costs AUD 499 (incl. GST), payable upfront via Stripe. An order is formally accepted once payment clears, at which point the Dashboard link is emailed to the Contact. A tax invoice is emailed to the Contact with the payment confirmation. Copies are available at orders@mizar.com.au. Unpaid orders will be deleted after 48 hours of inactivity (non-payment).

By placing an order, the Contact warrants they are the owner of the site or are legally authorised by the owner (e.g., an agency) to commission this work. We do not offer white-labelling; all communications and the Dashboard will bear the Mizar brand.

5. The Brief & Timelines

Following payment, you must submit a “Brief” via the Dashboard (including brand guidelines, fixed elements, pain points, site purpose, mandatory functionalities, assets, and delivery preference).

Upon submission, the Dashboard will confirm our start date. Your three Directions will be uploaded to the Dashboard within five (5) Working Days of that start date. Any assets provided after the start date will be incorporated into the final Delivery, not the initial Directions.

6. The Pick & Final Delivery

The Dashboard will display each Direction as a working page (with navigation and forms disabled). We do not accept revision requests prior to you making your selection.

• The Pick: You must select one Direction (the “Pick”). You may include a brief note requesting elements from the unselected Directions be carried over.
• Delivery: We will finalise the Pick and deliver it within two (2) Working Days.
• Change of Mind: You may change your Pick once before Delivery. The two-day delivery clock will restart, and this second Pick becomes final.

7. Delivery & Installation Options

You must select your delivery method in the Brief:

1. Installation: We install the Bracket on self-hosted WordPress, WordPress.com (custom theme enabled), or Shopify. You must provide a temporary administrator account (do not provide your personal password). We will take a backup before proceeding. Installation covers the template only; we do not rebuild pages in page-builders. We allocate up to two (2) hours for installation. Complex technical issues caused by your hosting or plugins will be diagnosed, and a Quote provided for the fix.
2. File Delivery: For unsupported platforms (Squarespace, Wix, Webflow, Framer) or by preference, we supply the page as HTML/CSS/Images or theme files, accompanied by an install note.

The Bracket is deemed “Delivered” when the files or templates are uploaded to your Dashboard.

8. Small Changes

We include one (1) round of “Small Changes” to the Presentation of your Pick (e.g., moving, resizing, spacing, or swapping a pre-supplied image). This must be requested via the Dashboard within seven (7) days of Delivery (or Installation, if applicable).

Small Changes do not cover Content rewrites, adopting a different Direction, or a second round of revisions. We will execute Small Changes within two (2) Working Days, after which the Bracket is finalised and closed.

9. Auxiliary Services: Quotes, Hosting & Free Tickets

• Quotes: Any requests outside the Bracket scope (e.g., fixing existing site bugs, secondary pages) will be formally quoted. Quotes include GST, are valid for 14 days, and commence after Bracket Delivery.
• Hosting: We may offer optional Australian-based hosting for the delivered page (AUD 129/year incl. GST, auto-renewed via Stripe). If a renewal fails, the page remains live for 30 days before removal. Files remain accessible in your Dashboard.
• Free Tickets: Promotional Brackets require you to provide a short testimonial and consent to inclusion in our “Our Work” portfolio.

10. Cancellations & Refunds

• If we decline: If we assess your Brief and determine a reskin is not viable without a full rebuild, we will notify you before commencing work and issue a full refund.
• If you cancel before Directions are delivered: You may cancel via the Dashboard for a full refund.
• If you cancel after Directions are delivered: The core intellectual work has been completed; therefore, no refunds will be issued for change of mind.

Refunds are processed via Stripe and typically clear within 5–10 business days. This clause does not limit your statutory rights (see Section 13).

11. Intellectual Property & “Our Work”

• Your Property: You retain all ownership of your Content. You warrant that you hold the legal right to provide this Content to us for use in fulfilling your order.
• The Deliverable: Upon full payment and Delivery, copyright in the custom design and code of the finalised page transfers to you. Third-party assets (fonts, code libraries) remain subject to their respective open-source or commercial licences.
• Unused Directions: Mizar retains ownership of the unselected Directions. We will keep these confidential and will not reuse them for other clients.
• Our Work (Portfolio): At the Pick stage, you may opt-in to allow us to display a screenshot of the Delivered page in our portfolio (linking to your site is optional). You may withdraw this consent at any time by emailing us, and we will remove it within five (5) Working Days.

12. Dashboard Security

The Dashboard link acts as a secure key. Anyone possessing it may act on behalf of the Client. The Client is responsible for keeping this link confidential. If you suspect a breach, or need to transfer the “Contact” authority, email us from the original registered email address.

13. Australian Consumer Law (ACL)

Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). Nothing in these terms excludes, restricts, or modifies any right or remedy you have under the ACL. If a Bracket fails to meet a statutory guarantee, contact us at orders@mizar.com.au. Where lawful to do so, our liability for failing to meet a non-major guarantee is limited to supplying the services again, or paying the cost of having the services supplied again.

14. Limitation of Liability

Subject to Section 13, our maximum total liability arising out of or in connection with your order is limited to the total amount paid by you for the Bracket. To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential loss, including lost profits, revenue, or data. Your website infrastructure (hosting, plugins, domains, third-party widgets) remains strictly your responsibility.

15. Privacy

We collect and manage your personal and corporate information (including Brief data and files) strictly in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.

16. General

We reserve the right to amend these Terms by publishing a new version on our website. The Terms active on the date of your payment will govern your order. These Terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria.